All products sold on Heart Matters are digital downloads delivered instantly after payment. Because a digital file cannot be returned, all sales are final, except in the cases below.
When we will help
- Faulty file: if your download does not open or is corrupted, we will send you a working copy.
- Duplicate payment: if you were charged twice for the same product, we will refund the duplicate.
- Download not received: if you paid but did not receive your download link, we will resend it.
How to contact us
Contact us within 14 days of purchase with your order number, and we will respond within 2 business days. Approved refunds are returned to your original payment method through PayPal.